Jan 15, 2025 | The Innkeeper's Register - Hospitality
Active listening is a crucial skill for motel staff to master. It significantly enhances guest satisfaction. It also boosts overall service quality. Here’s a guide with examples to help motel staff recognize when their active listening efforts have been...
Jan 15, 2025 | The Innkeeper's Register - Recreation
Introduction to Hunter Mountain Overview Hunter Mountain situated in the heart of the Catskills, offers a picturesque setting. It provides a challenging skiing experience for winter sports enthusiasts. Located just over two hours from New York City, it’s a...
Jan 14, 2025 | The Innkeeper's Register - Hospitality
Understanding the ’10 and Five’ Rule Guest satisfaction in the motel industry is rooted in impeccable service and positive guest interactions. One effective strategy is the ’10 and Five’ Rule. Let’s break down this practice and understand...
Jan 14, 2025 | The Innkeeper's Register - Lore
John Burroughs was a renowned naturalist and writer. Born in 1837, he captured the essence of hiking in the Catskills through his vivid descriptions. His poetic prose further emphasized this beauty. His works offer several evocative quotes that highlight the beauty of...
Jan 13, 2025 | The Innkeeper's Register - Hospitality
1. Warm and Efficient Check-in Process 24/7 Front Desk Availability with Trained Staff Our front desk team is available 24/7, ensuring that there is always a friendly face ready to assist you, no matter the time of day or night. Our staff undergoes regular training....
